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Contxto – Automated (dull) voice responses are becoming a thing of the past in customer service. With voice AI technology, companies such as Google and Amazon are competing to make their AI bots sound as human-like as possible.
But there’s no need to head to Silicon Valley nor Seattle to see this tech evolve. Instead, look to Miami.
The “Magic City” is home to Colombian-founded Vozy who recently raised US$800,000 to strengthen its foothold on the voice AI market of Latin America.
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Vozy, AI-generated voice with Latam accents
Language barriers arise not just because two people are speaking completely different languages. They can arise because accents as well as vocabulary can vary from one country to another.
In light of this issue, Vozy wants to build AI voices for the Latin American region. It currently serves businesses in five countries including the United States, Mexico, and Colombia. And it plans to launch into a sixth (more on that in a bit).
To further develop its work on varying accents, it closed funds through Arkfund, 10X Capital Fund LLC, SC Angeles, Enlaces – Red de inversionistas ángeles, Wayra, and ANDEO Capital. Angel investors like Alexander Torrenegra also contributed.
“We’re in the process of growing given businesses’ evolution throughout this year,” says Humberto Perutz, CEO and Founder at Vozy.
“Demand for AI-based customer service is increasing and tech solutions like Vozy’s are gaining importance for companies since they need more efficiency in this area.”
But this isn’t just Perutz talking up his company.
Vozy saw a 600 percent increase in interactions with its services throughout the Covid-19 pandemic. Moreover, the startup told Contxto it experienced the most growth in Colombia, particularly in finance and healthcare.
The pandemic also brought about business opportunities in Mexico. So Vozy plans to use its fresh funds to strengthen its foothold in that country, particularly with companies working in the financial industry.
Moreover, its investment will also help scale into other countries.
“We also have the goal of reaching markets like Peru where there’s a great need for digital transformation,” said the startup in correspondence with Contxto.
Related articles: Tech and startups from Colombia!