The Chilean startup specializing in claim management, has recently expanded into Europe with a new office in Madrid, Spain. Founded by Argentine-Uruguayan Nicolás Vilela, who moved to Chile in 2017, the company offers a unique software integrated with predictive AI, focusing on optimizing and managing legal departments in large companies. This AI technology accelerates response to regulatory claims, a critical issue for firms handling thousands of claims with lengthy response times.

The startup’s AI algorithm categorizes claims and assists teams through a chatbot, guiding them towards efficient problem resolution. It can generate draft responses for executive review and detailed reports, enabling quick and accurate claim handling. To ensure reliability, ZTZ Tech Group’s chatbot operates on a “reduced universe”, trained on historical claims and responses provided by clients.

ZTZ Tech Group operates on a B2B model, offering plans based on the volume of processed claims. Its client portfolio includes notable companies like Mercado Libre, Uber, Starken, Microsoft, and La Polar. The company’s expansion into Madrid signifies its commitment to leveraging AI in streamlining complex legal processes and broadening its international presence.